UAE
Assistant Front Office Manager – VIP Guest Experience
Jumeirah
- Industry Type
- Airlines, Aviation
- Functional Area
- HospitalityHotel Management Industry Airlines, Aviation
- Nationality
- Any
- Keywords
- Guest Services Management VIP Preparation and Coordination Customer Service and Relations ProblemSolving Feedback Analysis
Job Description
Jumeirah Emirates Towers in Dubai is looking for an Assistant Front Office Manager to lead guest arrivals, prepare for VIP guests, and manage front-office operations. The role includes coaching the Guest Services team, personally greeting VIPs, handling guest concerns, and collecting feedback to improve service.
- Position
- Assistant Front Office Manager – VIP Guest Experience
- Company
- Jumeirah
- Location
- Dubai, UAE
- Industry
- Airlines, Aviation
- Experience
- 1 to 20 years
Responsibilities
- Lead daily guest arrivals and front-office operations
- Prepare for VIP guests
- Coach Guest Services teams
- Greet VIPs personally
- Handle guest concerns
- Gather feedback to improve service
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About the role: Assistant Front Office Manager – VIP Guest Experience
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Assistant Front Office Managers in the aviation industry support the management of front office operations, focusing on delivering excellent service to VIP guests. They typically work at airports or airline offices, ensuring smooth check-in and personalized customer experiences.
What this role usually involves
- Assist in managing front office staff and daily operations
- Coordinate VIP guest services and special requests
- Ensure high standards of customer service and guest satisfaction
- Handle guest inquiries and resolve issues promptly
- Support training and development of front office team members
- Maintain records and reports related to guest services
Skills employers usually look for
- Strong communication and interpersonal skills
- Ability to manage and motivate a team
- Problem-solving and conflict resolution
- Attention to detail and organizational skills
- Customer service orientation
- Familiarity with airline and airport procedures
Usual qualifications
- A diploma or degree in hospitality, aviation management, or related field is usually expected
- Experience in customer service or front office roles is beneficial
- Knowledge of airline operations and VIP service standards is preferred
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