QATAR
BMC Helix ITSM Engineer - 6 Months
PPL Dynamics
- Industry Type
- Air Conditioning, Refrigeration, HVAC
- Functional Area
- IT Industry AirConditioning, Refrigeration, HVAC
- Nationality
- Any
- Keywords
- business rules Automation Development
Job Description
PPL Dynamics is looking for a BMC Helix ITSM Engineer in Doha, Qatar. The role involves providing 2nd and 3rd line support for various ITSM modules, troubleshooting issues, and configuring workflows and automations.
- Position
- BMC Helix ITSM Engineer - 6 Months
- Company
- PPL Dynamics
- Location
- Doha, Qatar
- Industry
- Air Conditioning, Refrigeration, HVAC
- Experience
- 1 to 20 years
Responsibilities
- Provide 2nd and 3rd line support across Incident, Problem, Change, Configuration Management Database (CMDB), Asset, and Request modules.
- Troubleshoot defects, performance issues, integrations, and access controls.
- Configure and customize forms, workflows, approvals, notifications, and business rules.
- Develop automations.
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About the role: BMC Helix ITSM Engineer - 6 Months
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
A BMC Helix ITSM Engineer specializes in managing and supporting IT service management solutions using BMC Helix software. They typically work in industries such as HVAC, air conditioning, and refrigeration, ensuring smooth IT operations and service delivery.
What this role usually involves
- Implement and configure BMC Helix ITSM solutions to meet business needs.
- Monitor and maintain IT service management systems for optimal performance.
- Troubleshoot and resolve issues related to ITSM tools and processes.
- Collaborate with IT teams to improve service workflows and automation.
- Provide technical support and training to users of ITSM platforms.
Skills employers usually look for
- Strong knowledge of BMC Helix ITSM software and modules.
- Understanding of IT service management processes and best practices.
- Problem-solving and analytical skills to address technical issues.
- Good communication skills for working with IT teams and end-users.
- Ability to configure and customize ITSM tools according to requirements.
Usual qualifications
- A diploma or degree in Information Technology, Computer Science, or related field is usually expected.
- Certifications related to IT service management or BMC Helix are advantageous.
- Experience with ITSM frameworks such as ITIL is often preferred.
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