QATAR
Job-Id: 54174
Customer Experience Manager - Telecom (CEM001)
Foreground LLC
- Industry Type
- Oil, Gas: Exploration, Drilling, Production, Field Services
- Functional Area
- Drilling
- Nationality
- Any
- Keywords
- Customer Experience Strategy Development CrossFunctional Team Collaboration Call Center Management Digital Channel Management InStore Operations
Job Description
Foreground LLC is hiring a Customer Experience Manager in Doha, Qatar, to improve service standards and customer engagement for a major telecommunications operator. The role involves managing customer journey strategies and overseeing various customer service channels.
- Position
- Customer Experience Manager - Telecom (CEM001)
- Company
- Foreground LLC
- Location
- Doha, Qatar
- Industry
- Oil, Gas: Exploration, Drilling, Production, Field Services
- Functional area
- Drilling
- Experience
- 1 to 20 years
Responsibilities
- Define and implement customer journey and experience strategies
- Oversee call center, digital, and in-store operations to ensure exceptional customer experiences
- Collaborate with cross-functional teams to drive continuous improvement initiatives
- Analyze customer feedback to identify trends and opportunities for enhancement
- Develop and execute training programs to foster a customer-centric culture among staff
Show the original advert
Foreground is partnering with a major telecommunications operator in Qatar to appoint a Customer Experience Manager. The role aims to elevate service standards and customer engagement across multiple channels. Responsibilities: - Define and implement customer journey and experience strategies - Oversee call center, digital, and in-store operations to ensure exceptional customer experiences - Collaborate with cross-functional teams to drive continuous improvement initiatives - Analyze customer feedback to identify trends and opportunities for enhancement - Develop and execute training programs to foster a customer-centric culture among staff
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