Customer Service and IT Support
Morgan Parkes Recruitment Limited Careers
- Industry Type
- IT
- Functional Area
- IT Support Industry IT
- Nationality
- Any
- Keywords
- Customer Service Experience IT Technical Support FacetoFace Training
Job Description
Morgan Parkes Recruitment Limited Careers is looking for a Customer Service and IT Support professional in Edgbaston, United Kingdom. The role involves providing occasional face-to-face training and technical support to customers in the UK and Ireland. A background in customer service, preferably in the IT sector, is essential.
- Position
- Customer Service and IT Support
- Company
- Morgan Parkes Recruitment Limited Careers
- Location
- Edgbaston, United Kingdom
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Provide occasional face-to-face training to customers in the United Kingdom and Ireland.
- Provide technical support to customers in the United Kingdom and Ireland.
Requirements
- Background in customer service, preferably within the IT sector.
Show the original advert
Please register or log in to see the full job description. Register / Log in
About the role: Customer Service and IT Support
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Customer Service and IT Support professionals assist customers by resolving technical issues and providing information about products or services. They typically work in IT companies, call centers, or technical support departments across various industries.
What this role usually involves
- Respond to customer inquiries via phone, email, or chat.
- Diagnose and troubleshoot technical problems related to software or hardware.
- Provide guidance on product usage and features.
- Document customer interactions and technical issues.
- Escalate complex problems to higher-level support or technical teams.
- Maintain knowledge of company products and services to assist customers effectively.
Skills employers usually look for
- Strong communication and interpersonal skills.
- Basic understanding of computer systems and software.
- Problem-solving and analytical abilities.
- Patience and customer-oriented attitude.
- Ability to work under pressure and manage multiple tasks.
- Familiarity with ticketing systems and remote support tools.
Usual qualifications
- A diploma or degree in Information Technology, Computer Science, or related field is often preferred.
- Training or certification in customer service or technical support can be beneficial.
- Basic knowledge of networking and operating systems is usually expected.
- Good command of English and sometimes additional languages depending on the region.
Similar jobs
- IT Service Desk Engineer Apprentice QA Careers
- Senior IT Engineer Ashdown Group Careers
- IT Support Engineer VIQU IT Recruitment Careers
- 1st Line Support VIQU IT Recruitment Careers
- Trainee Business Analyst IT Career Switch Careers
- IT Service Desk Team Leader Picture More Careers