Customer Service Officer / Sales Support
MTC CONSULTING PTE. LTD.
- Industry Type
- Sales, Consulting
- Functional Area
- Sales Industry Sales, Consulting
- Nationality
- Any
- Keywords
- Purchase Order Processing
Job Description
MTC CONSULTING PTE. LTD. in Singapore is looking for a Customer Service Officer / Sales Support to handle sales inquiries, generate quotations, enter orders, and process invoicing. The role also includes managing order returns and purchase orders.
- Position
- Customer Service Officer / Sales Support
- Company
- MTC CONSULTING PTE. LTD.
- Location
- Singapore, Singapore
- Industry
- Sales, Consulting
- Experience
- 1 to 20 years
Responsibilities
- Handle sales inquiries
- Generate quotations
- Perform order entry
- Process invoicing
- Manage order returns
- Manage purchase orders
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About the role: Customer Service Officer / Sales Support
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Customer Service Officers and Sales Support professionals assist customers by addressing inquiries, resolving issues, and supporting the sales team to ensure smooth transactions. They typically work in retail, sales offices, or consulting firms, helping to maintain positive client relationships and improve customer satisfaction.
What this role usually involves
- Respond to customer inquiries via phone, email, or in person
- Provide information about products or services to customers
- Assist the sales team with order processing and documentation
- Handle customer complaints and find appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Coordinate with other departments to ensure timely delivery and service
Skills employers usually look for
- Good communication and interpersonal skills
- Problem-solving abilities
- Attention to detail and organizational skills
- Basic computer skills, including familiarity with CRM software
- Ability to work well in a team
- Customer-focused attitude
Usual qualifications
- A high school diploma or equivalent is commonly required
- Additional training or certification in customer service or sales is beneficial
- Basic knowledge of sales principles and customer relationship management
- Good command of English; additional languages can be an advantage
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