Front of House Team Leader - Nottinghamshire
Slug & Lettuce
- Industry Type
- Computer Programmer AutoCad, Graphic Designer.
- Functional Area
- Accounts, Taxation, Audit, Company Secretary
- Nationality
- Any
- Keywords
- Hospitality Management
Job Description
Slug & Lettuce in Edgbaston, United Kingdom, is looking for a Front of House Team Leader. This role is part of the hospitality industry under the Stonegate Group, which operates various pubs and bars.
- Position
- Front of House Team Leader - Nottinghamshire
- Company
- Slug & Lettuce
- Location
- Edgbaston, United Kingdom
- Industry
- Computer Programmer AutoCad, Graphic Designer.
- Experience
- 1 to 20 years
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About the role: Front of House Team Leader - Nottinghamshire
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
A Front of House Team Leader manages the reception and customer service area in various settings such as offices, hotels, or event venues. They ensure smooth operations by coordinating the front desk team and providing excellent service to visitors and clients.
What this role usually involves
- Supervise and support front of house staff to maintain high service standards
- Manage visitor enquiries and provide information as needed
- Coordinate appointments and manage scheduling for the team
- Handle customer complaints and resolve issues promptly
- Maintain the appearance and organization of the reception area
- Liaise with other departments to ensure effective communication
Skills employers usually look for
- Strong communication and interpersonal skills
- Leadership and team management abilities
- Organizational and multitasking skills
- Problem-solving and conflict resolution
- Basic computer skills for scheduling and communication
- Customer service orientation
Usual qualifications
- A diploma or degree in hospitality, business administration, or related field is often preferred
- Previous experience in customer service or front desk roles is beneficial
- Training in team leadership or management can be advantageous
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