UAE
Guest Experience & Reservations Lead
Accorhotel
- Industry Type
- Air Conditioning, Refrigeration, HVAC
- Functional Area
- Hospitality Industry AirConditioning, Refrigeration, HVAC
- Nationality
- Any
- Keywords
- Customer Service Communication English Food Beverage Knowledge HighPressure Environment Management
Job Description
AccorHotels in Dubai is looking for a Guest Experience & Reservations Lead to manage reservations, welcome guests, and support service staff while focusing on guest satisfaction. The role requires clear English communication and knowledge of Food & Beverage operations.
- Position
- Guest Experience & Reservations Lead
- Company
- Accorhotel
- Location
- Dubai, UAE
- Industry
- Air Conditioning, Refrigeration, HVAC
- Experience
- 1 to 20 years
Responsibilities
- Manage reservations
- Welcome guests
- Provide support to service staff with a focus on guest satisfaction
Requirements
- Clear English communication skills
- Knowledge of Food & Beverage operations
- Ability to handle high-pressure conditions with professionalism
- Strong commitment to customer service
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About the role: Guest Experience & Reservations Lead
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
A Guest Experience & Reservations Lead in the HVAC industry manages customer interactions and booking processes to ensure a smooth and positive experience. They typically work in service centers, customer support offices, or company branches related to air conditioning and refrigeration services.
What this role usually involves
- Handle customer inquiries and provide information about products and services.
- Manage reservation systems for service appointments or consultations.
- Coordinate with technical teams to schedule service visits.
- Resolve customer issues and ensure satisfaction throughout the service process.
- Maintain accurate records of bookings and customer interactions.
- Train and support junior staff in customer service and reservation tasks.
Skills employers usually look for
- Strong communication and interpersonal skills.
- Good organizational and time management abilities.
- Proficiency with reservation and customer management software.
- Problem-solving skills to handle customer concerns.
- Attention to detail for accurate record-keeping.
- Ability to work well in a team environment.
Usual qualifications
- A diploma or degree in hospitality, business administration, or a related field is usually expected.
- Experience in customer service or reservations management is beneficial.
- Basic knowledge of HVAC products and services is an advantage.
- Training in customer relationship management may be preferred.
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