KSA
Guest Service Expert
Marriott Hotels & Resorts
- Industry Type
- Hotels, Hospitality
- Functional Area
- Hospitality Industry Hotels, Hospitality
- Nationality
- Any
- Keywords
- Food Beverage Service
Job Description
Marriott Hotels & Resorts in Riyadh, Saudi Arabia, is looking for a Guest Service Expert to provide exceptional service and create memorable experiences for guests. The role involves delivering a wide range of services to enhance guest interactions.
- Position
- Guest Service Expert
- Company
- Marriott Hotels & Resorts
- Location
- Riyadh, Saudi Arabia
- Industry
- Hotels, Hospitality
- Experience
- 1 to 20 years
Responsibilities
- Proactively deliver a wide range of services to make every guest interaction exceptional.
Show the original advert
Please register or log in to see the full job description. Register / Log in
About the role: Guest Service Expert
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Guest Service Experts work in hotels and hospitality settings to ensure guests have a pleasant and comfortable stay. They assist with check-in and check-out processes, respond to guest inquiries, and help resolve any issues during the stay.
What this role usually involves
- Welcoming guests and assisting with check-in and check-out procedures
- Providing information about hotel services and local attractions
- Handling guest requests and complaints professionally
- Coordinating with other hotel departments to meet guest needs
- Maintaining accurate guest records and billing information
Skills employers usually look for
- Good communication and interpersonal skills
- Problem-solving and conflict resolution abilities
- Attention to detail and organizational skills
- Ability to work under pressure and in a team
- Basic computer skills for managing reservations and records
Usual qualifications
- A high school diploma or equivalent is commonly required
- Training or certification in hospitality or customer service is beneficial
- Knowledge of multiple languages can be an advantage
Similar jobs
- Project Controller Engie
- Senior Data Scientist Quant Data & Analytics Company
- Senior Project Manager Sisco Jobs
- Data Analyst KPIs & Report AtkinsRéalis
- Customer Experience Specialist Calo Inc.
- Bus Operations Expert AtkinsRéalis