Head Hostess

A Head Hostess in the banking and financial services sector manages the reception and hospitality services within an office or client-facing environment. They ensure visitors and clients are welcomed professionally and that the front-of-house operations run smoothly. This role is typically found in corporate offices, financial institutions, and brokerage firms.

What this role usually involves

• Greeting and assisting clients and visitors upon arrival.
• Managing the reception area and coordinating front desk activities.
• Supervising and training junior hostesses or reception staff.
• Organizing meeting rooms and ensuring they are prepared for appointments.
• Handling telephone calls and directing inquiries appropriately.
• Maintaining a professional and welcoming environment at all times.

Skills employers usually look for

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to manage and lead a small team.
• Good problem-solving skills.
• Familiarity with office software and telephone systems.

Usual qualifications

• A diploma or degree in hospitality, business administration, or a related field is often preferred.
• Previous experience in customer service or front office roles is beneficial.
• Training in communication or office management can be advantageous.