It First Line Support
Tate Milton Keynes Careers
- Industry Type
- IT
- Functional Area
- IT SupportHelp Desk Industry IT
- Nationality
- Any
- Keywords
- Customer Service
Job Description
Tate Milton Keynes Careers is looking for an IT First Line Support professional in London. The role involves being the first point of contact for IT support and helping to resolve various technical problems. This position suits individuals with IT support experience or recent IT qualifications.
- Position
- It First Line Support
- Company
- Tate Milton Keynes Careers
- Location
- London, United Kingdom
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Assist in resolving a diverse range of technical issues as the primary point of contact for IT support.
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About the role: It First Line Support
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
IT First Line Support professionals provide initial technical assistance and support to users experiencing hardware, software, or network issues. They typically work in IT departments of various organizations, including companies, educational institutions, and service providers.
What this role usually involves
- Respond to user inquiries and troubleshoot basic technical problems.
- Log and track support requests using helpdesk software.
- Escalate complex issues to higher-level IT support teams when necessary.
- Provide guidance to users on common software and hardware usage.
- Maintain records of issues and resolutions for future reference.
Skills employers usually look for
- Good communication and customer service skills.
- Basic knowledge of computer hardware and software.
- Problem-solving abilities to diagnose technical issues.
- Familiarity with operating systems and common applications.
- Ability to work under pressure and manage multiple requests.
Usual qualifications
- A diploma or degree in Information Technology or a related field is usually expected.
- Basic certifications such as CompTIA A+ can be advantageous.
- Prior experience or training in technical support roles is beneficial.
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