IT Service Desk Apprentice
QA Careers
- Industry Type
- IT
- Functional Area
- IT Industry IT
- Nationality
- Any
- Keywords
- IT Literacy Windows Proficiency Microsoft 365 Proficiency
Job Description
QA Careers is offering an IT Service Desk Apprentice position in Cambridge, United Kingdom. The role requires good general IT literacy and confidence using Windows, Microsoft 365, and everyday technology.
- Position
- IT Service Desk Apprentice
- Company
- QA Careers
- Location
- Cambridge, United Kingdom
- Industry
- IT
- Experience
- 1 to 20 years
Requirements
- Good general IT literacy
- Confidence using Windows, Microsoft 365, and everyday technology
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About the role: IT Service Desk Apprentice
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
IT Service Desk Apprentices provide first-level technical support to users by troubleshooting hardware and software issues. They typically work in IT departments of various organizations, including companies, educational institutions, and service providers.
What this role usually involves
- Respond to user inquiries and resolve basic IT problems
- Log and track support requests using helpdesk software
- Assist in setting up and configuring computer equipment
- Escalate complex issues to higher-level IT staff
- Maintain documentation of common issues and solutions
Skills employers usually look for
- Basic understanding of computer hardware and software
- Good communication and customer service skills
- Problem-solving abilities
- Ability to work well in a team
- Familiarity with common operating systems and applications
Usual qualifications
- A high school diploma or equivalent
- Basic IT certifications such as CompTIA A+ may be beneficial
- Willingness to learn and develop technical skills
- Some roles may require ongoing apprenticeship training or courses
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