IT Service Manager
Education Support Professionals Ltd Careers
- Industry Type
- IT
- Functional Area
- IT Industry IT
- Nationality
- Any
- Keywords
- IT Service Management Network Management IT Infrastructure Management Project Management Customer Service
Job Description
Education Support Professionals Ltd Careers is looking for an experienced IT Service Manager to work in London. The role involves supporting IT services onsite within a large education environment for a Managed Service Provider.
- Position
- IT Service Manager
- Company
- Education Support Professionals Ltd Careers
- Location
- London, United Kingdom
- Industry
- IT
- Experience
- 1 to 20 years
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About the role: IT Service Manager
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
An IT Service Manager oversees the delivery and management of IT services within an organization. They ensure that IT services meet the needs of the business and customers, often working in sectors like technology companies, financial institutions, or large corporations.
What this role usually involves
- Manage and improve IT service delivery processes.
- Coordinate between IT teams and business units to ensure service quality.
- Monitor service performance and handle incidents or problems.
- Develop and implement IT service management policies and procedures.
- Lead service improvement initiatives and manage service level agreements (SLAs).
- Report on service metrics and customer satisfaction.
Skills employers usually look for
- Strong communication and leadership abilities.
- Knowledge of IT service management frameworks like ITIL.
- Problem-solving and analytical skills.
- Ability to manage multiple projects and priorities.
- Customer-focused mindset.
- Familiarity with IT infrastructure and software systems.
Usual qualifications
- A degree or diploma in Information Technology, Computer Science, or related field.
- Certifications in IT service management such as ITIL are often preferred.
- Experience with project management or business management is beneficial.
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