IT Support Analyst
Sellick Partnership Careers
- Industry Type
- IT
- Functional Area
- IT Support Industry IT
- Nationality
- Any
- Keywords
- IT Support Technical Troubleshooting IT Service Management First Line Support Second Line Support
Job Description
Sellick Partnership Careers is looking for an IT Support Analyst to provide first and second-line technical support. The role involves working closely with different departments to assist with various IT services.
- Position
- IT Support Analyst
- Company
- Sellick Partnership Careers
- Location
- Edgbaston, United Kingdom
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Provide first and second-line IT support.
- Offer technical assistance across a broad range of IT services.
- Work closely with various departments.
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About the role: IT Support Analyst
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
IT Support Analysts help maintain and troubleshoot computer systems and networks in various organizations. They work in offices, IT departments, or service centers to ensure technology runs smoothly and users receive technical assistance.
What this role usually involves
- Respond to user inquiries and resolve technical issues
- Install and configure hardware and software
- Monitor system performance and maintain IT equipment
- Provide support for network connectivity problems
- Document issues and solutions for future reference
- Assist in training users on new technologies
Skills employers usually look for
- Good problem-solving abilities
- Strong communication skills
- Basic knowledge of computer hardware and software
- Familiarity with operating systems and networks
- Ability to work under pressure
- Customer service orientation
Usual qualifications
- A diploma or degree in information technology or related field is usually expected
- Certifications like CompTIA A+ or Microsoft Certified Professional can be beneficial
- Basic understanding of networking concepts
- Experience with common operating systems and software applications
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