UAE
Manager, Front Office
Yas Plaza Hotels by Aldar Hospitality
- Industry Type
- Hotels, Hospitality
- Functional Area
- Hospitality Industry Hotels, Hospitality
- Nationality
- Any
- Keywords
- Hospitality Management Customer Service Front Office Operations Problem Solving Communication
Job Description
By becoming part of our culture of excellence, your passion for hospitality will help create unforgettable moments and set new standards for refined hospitality. Yas Plaza Hotels by IHG is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. Candidates with experience in a front office are invited to apply.
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About the role: Manager, Front Office
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Managers in the front office oversee the daily operations of the reception and guest services in hotels and hospitality establishments. They ensure guests have a positive experience by managing staff, handling inquiries, and coordinating with other departments. This role is commonly found in hotels, resorts, and similar hospitality venues.
What this role usually involves
- Supervise front office staff and manage their schedules.
- Handle guest check-ins, check-outs, and reservations.
- Resolve guest complaints and ensure high customer satisfaction.
- Coordinate with housekeeping and other departments for smooth operations.
- Maintain records of room availability and guest accounts.
- Train new front office employees and monitor their performance.
Skills employers usually look for
- Strong communication and interpersonal skills.
- Good organizational and multitasking abilities.
- Problem-solving and conflict resolution skills.
- Knowledge of hotel management software and reservation systems.
- Leadership and team management capabilities.
- Attention to detail and customer service orientation.
Usual qualifications
- A diploma or degree in hospitality management or related field is usually expected.
- Experience in front office or customer service roles is beneficial.
- Training in hotel management software is often required.
- Good command of English and sometimes additional languages is preferred.
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