Mandarin & Cantonese-Speaking Customer Support Advisor
Cross Border Talents
- Industry Type
- Software Services
- Functional Area
- Customer Support Industry SoftwareServices
- Nationality
- Any
- Keywords
- Fluency in Mandarin and Cantonese Exceptional customer service skills Strong problemsolving abilities Excellent communication and interpersonal sk
Job Description
Cross Border Talents is looking for a Mandarin and Cantonese-speaking Customer Support Advisor to join their team in Kuala Lumpur, Malaysia. The role involves providing customer support in the software services industry.
- Position
- Mandarin & Cantonese-Speaking Customer Support Advisor
- Company
- Cross Border Talents
- Location
- Kuala Lumpur, Malaysia
- Industry
- Software Services
- Experience
- 1 to 20 years
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About the role: Mandarin & Cantonese-Speaking Customer Support Advisor
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Customer Support Advisors who speak Mandarin and Cantonese assist clients by resolving their software-related issues and answering inquiries. They typically work in software companies or service centers that support Chinese-speaking customers.
What this role usually involves
- Respond to customer questions and technical problems via phone, email, or chat.
- Provide clear and helpful information about software products and services.
- Document customer interactions and report recurring issues to the technical team.
- Assist in troubleshooting software errors and guide customers through solutions.
- Maintain a positive and professional attitude while handling customer concerns.
Skills employers usually look for
- Fluency in Mandarin and Cantonese, with good communication skills.
- Basic understanding of software applications and technical terminology.
- Problem-solving abilities to address customer issues effectively.
- Patience and empathy when dealing with customers.
- Good listening skills to understand customer needs.
- Ability to work well in a team and follow company procedures.
Usual qualifications
- A diploma or degree in information technology, computer science, or related field is often preferred.
- Experience or training in customer service or technical support roles.
- Proficiency in both written and spoken Mandarin and Cantonese.
- Basic computer skills and familiarity with common software tools.
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