Operations Director - Hotels
Splendid Hospitality Group
- Industry Type
- Hotels, Hospitality
- Functional Area
- Hospitality Management Industry Hotels, Hospitality
- Nationality
- Any
- Keywords
- Strategic planning Commercial acumen Team management Hospitality expertise Cultural development
Job Description
Splendid Hospitality Group is seeking an Operations Director for Hotels in London. This role involves working closely with the Managing Director of Hotels to shape operational strategy, drive commercial success, and foster a thriving team culture.
- Position
- Operations Director - Hotels
- Company
- Splendid Hospitality Group
- Location
- London, United Kingdom
- Industry
- Hotels, Hospitality
- Experience
- 1 to 20 years
Responsibilities
- Work closely with the Managing Director of Hotels to shape operational strategy.
- Drive commercial success for the hotels.
- Build a culture where teams and hotels can thrive.
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About the role: Operations Director - Hotels
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Operations Directors in hotels oversee the daily operations of hotel properties to ensure smooth and efficient service. They typically work in hotel chains, resorts, or hospitality groups, managing various departments to enhance guest satisfaction and business performance.
What this role usually involves
- Develop and implement operational strategies to improve hotel performance.
- Manage and coordinate different hotel departments such as housekeeping, food and beverage, and front office.
- Ensure high standards of customer service and guest experience.
- Monitor financial performance and control budgets.
- Lead and motivate staff to achieve operational goals.
- Maintain compliance with health, safety, and quality standards.
Skills employers usually look for
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Good problem-solving and decision-making capabilities.
- Knowledge of hotel management software and systems.
- Ability to manage budgets and financial reports.
- Customer-focused mindset with attention to detail.
Usual qualifications
- A diploma or degree in hospitality management or a related field is usually expected.
- Experience in hotel operations or management roles is often required.
- Training in customer service and leadership is beneficial.
- Certifications in hospitality or business management can be advantageous.
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