UAE
Reservation Agent
ACCOR
- Industry Type
- Fitness, Wellness, Gym, Salon, Spa
- Functional Area
- Hospitality Industry Fitness, Wellness, Gym, Salon, Spa
- Nationality
- Any
- Keywords
- Customer Service Reservation Management Revenue Optimization Upselling Data Entry
Job Description
The Reservation Agent at ACCOR in Dubai manages room reservation inquiries and maintains accurate records. The role focuses on maximizing hotel revenue through effective reservation conversion and upselling.
- Position
- Reservation Agent
- Company
- ACCOR
- Location
- Dubai, UAE
- Industry
- Fitness, Wellness, Gym, Salon, Spa
- Experience
- 1 to 20 years
Responsibilities
- Manage all room reservation inquiries to the expected standard.
- Maintain accurate and comprehensive records of all reservations.
- Maximize revenue potential for the hotel through upselling and increasing length of stay.
- Convert reservations effectively to maximize revenue.
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About the role: Reservation Agent
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Reservation Agents typically work in logistics, transportation, warehousing, and courier industries. They handle booking and scheduling shipments or transportation services, ensuring smooth coordination between clients and service providers.
What this role usually involves
- Manage and process reservation requests from customers.
- Coordinate schedules for transportation or delivery services.
- Provide information about services, availability, and pricing.
- Update and maintain reservation records and databases.
- Communicate with clients and internal teams to resolve issues.
- Ensure compliance with company policies and procedures.
Skills employers usually look for
- Good communication and customer service skills.
- Attention to detail and accuracy.
- Basic computer and data entry skills.
- Ability to multitask and manage time effectively.
- Problem-solving skills.
- Familiarity with reservation or logistics software.
Usual qualifications
- A high school diploma or equivalent is commonly required.
- Training or certification in customer service or logistics is beneficial.
- Basic knowledge of transportation or courier services.
- Good command of English and possibly other languages depending on the region.
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