KSA
Job-Id: 35975
Senior Associate - Service Management
BUPA Arabia
- Industry Type
- Software Services
- Functional Area
- IT Industry SoftwareServices
- Nationality
- Any
- Keywords
- Service Request Management
Job Description
BUPA Arabia in Riyadh is looking for a Senior Associate in Service Management. The role involves managing ITIL processes and services to support daily business operations and handling service requests and incidents.
- Position
- Senior Associate - Service Management
- Company
- BUPA Arabia
- Location
- Riyadh, Saudi Arabia
- Industry
- Software Services
- Experience
- 1 to 20 years
Responsibilities
- Ensure effective delivery and support of ITIL processes and services covering all ITIL functions.
- Manage Service Management processes and IT Service Management projects.
- Handle incoming service requests and incidents to maintain optimal system performance.
Show the original advert
Ensure the effective delivery and support of ITIL processes and services, encompassing all ITIL functions to ensure smooth day-to-day business operations within the defined KPIs and SLAs. Responsibilities include Service Management process management and IT Service Management Projects. Manage incoming service requests and incidents to maintain optimal system performance.
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