Senior Collection Officer
Cartrack
- Industry Type
- Pharma, Biotech, Clinical Research
- Functional Area
- Finance Accounting Industry Pharma, Biotech, Clinical Research
- Nationality
- Any
- Keywords
- Account Receivable Management Debt Collection Strategies Collections Compliance Customer Relationship Management Financial Analysis
Job Description
Cartrack is looking for a Senior Collection Officer to join their team in Jakarta, Indonesia. The role is in the Pharma, Biotech, and Clinical Research industry. The company values collaboration and empowers its team members to influence the business.
- Position
- Senior Collection Officer
- Company
- Cartrack
- Location
- Jakarta, Indonesia
- Industry
- Pharma, Biotech, Clinical Research
- Experience
- 1 to 20 years
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About the role: Senior Collection Officer
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Senior Collection Officers manage the process of collecting payments and outstanding debts for companies, often working in sectors like pharmaceuticals, biotechnology, and clinical research. They typically work in office environments, coordinating with clients and internal teams to ensure timely payment and maintain good customer relationships.
What this role usually involves
- Contact customers to follow up on overdue payments and resolve billing issues.
- Review and analyze customer accounts to identify outstanding balances.
- Negotiate payment plans or settlements with clients when necessary.
- Prepare and maintain accurate records of collection activities and communications.
- Collaborate with other departments such as finance and sales to support collection efforts.
- Report on collection status and suggest improvements to collection processes.
Skills employers usually look for
- Strong communication and negotiation abilities.
- Good organizational and time management skills.
- Attention to detail and accuracy in record-keeping.
- Ability to analyze financial information and customer accounts.
- Problem-solving skills to handle disputes or payment issues.
- Proficiency with office software and collection management systems.
Usual qualifications
- A diploma or degree in finance, business administration, or a related field is usually expected.
- Experience or training in debt collection or credit management is beneficial.
- Knowledge of the pharmaceutical or clinical research industry can be an advantage.
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