Senior Service Delivery Manager - IT/Telecom (Aviation)

Senior Service Delivery Managers in IT and Telecom within the aviation sector oversee the delivery of technology services that support airline and airport operations. They work closely with technical teams and clients to ensure high-quality service and smooth communication between stakeholders. These professionals typically work in aviation companies, IT service providers, or telecom firms serving the aviation industry.

What this role usually involves

• Manage and coordinate IT and telecom service delivery to aviation clients.
• Ensure service level agreements (SLAs) are met and maintained.
• Lead teams to resolve technical issues and improve service quality.
• Communicate with clients to understand their needs and provide updates.
• Develop and implement service improvement plans.
• Collaborate with internal departments to align services with business goals.

Skills employers usually look for

• Strong leadership and team management abilities.
• Excellent communication and client relationship skills.
• Good understanding of IT and telecom systems in aviation.
• Problem-solving and decision-making skills.
• Ability to manage multiple projects and priorities.
• Knowledge of service management frameworks like ITIL.

Usual qualifications

• A degree or diploma in information technology, telecommunications, or related fields.
• Professional certifications in service management (e.g., ITIL) are often preferred.
• Experience in aviation industry technology services is advantageous.
• Training in project management or business administration can be beneficial.