Service Crew Manager

Job Description

Job Title: Service Crew Manager The Service Crew Manager is responsible for overseeing the daily operations of the service team, ensuring exceptional customer service, smooth workflow, and efficient staff management. This role focuses on maintaining high service standards, team performance, and customer satisfaction. Responsibilities: 1. Supervise and manage the service crew 2. Ensure adherence to company policies and procedures 3. Provide training and development opportunities for team members 4. Monitor and maintain service quality 5. Coordinate with customers to address their concerns and feedback 6. Develop and implement strategies to improve service efficiency 7. Collaborate with other departments to ensure seamless service delivery 8. Conduct regular performance reviews and provide constructive feedback 9. Identify and resolve service-related issues in a timely manner 10. Maintain accurate records and reports related to service activities Qualifications: 1. Minimum 3 years of experience in a similar role 2. Strong leadership and management skills 3. Excellent communication and interpersonal skills 4. Knowledge of AirConditioning, Refrigeration, and HVAC systems 5. Ability to work under pressure and meet deadlines 6. Strong problem-solving and decision-making skills 7. Customer service orientation 8. Technical understanding of service operations 9. Ability to multitask and prioritize tasks effectively 10. Strong organizational and time management skills

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