UAE
Specialist, Access to Care
SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
- Industry Type
- Facilities Management
- Functional Area
- Customer Service Call Centre Industry FacilitiesManagement
- Nationality
- Any
- Keywords
- Patient Scheduling Contact Centre Management Work Queue Efficiency Communication Skills
Job Description
The Specialist, Access to Care at SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C in Abu Dhabi manages patient appointments in the Contact Centre. The role includes scheduling with physicians, handling pre-registration and appointment tasks, and giving patients clear non-clinical instructions.
- Position
- Specialist, Access to Care
- Company
- SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.L.C
- Location
- Abu Dhabi, UAE
- Industry
- Facilities Management
- Experience
- 1 to 20 years
Responsibilities
- Manage patient appointments within the Contact Centre ensuring alignment with physicians' availability.
- Process and follow up on pre-registration, appointment, and scheduling work queues efficiently.
- Provide clear, non-clinical instructions to patients regarding their requirements.
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About the role: Specialist, Access to Care
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Specialists in Access to Care work to ensure that individuals can obtain the healthcare services they need efficiently and effectively. They often work in healthcare facilities, insurance companies, or organizations focused on patient support and care coordination.
What this role usually involves
- Assess patient needs and coordinate access to appropriate healthcare services.
- Collaborate with healthcare providers and insurance representatives to facilitate care.
- Provide information and support to patients regarding healthcare options and procedures.
- Monitor and improve processes related to patient access and service delivery.
- Maintain accurate records and documentation related to patient care access.
- Address and resolve any barriers or issues preventing timely access to care.
Skills employers usually look for
- Strong communication and interpersonal skills to interact with patients and healthcare professionals.
- Problem-solving abilities to address access challenges.
- Organizational skills to manage multiple cases and documentation.
- Knowledge of healthcare systems and insurance processes.
- Empathy and patient-focused approach.
- Ability to work collaboratively within a multidisciplinary team.
Usual qualifications
- A diploma or degree in healthcare administration, social work, nursing, or a related field is usually expected.
- Training or certification in care coordination or patient advocacy can be beneficial.
- Experience or knowledge of healthcare systems and patient support services is often required.
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