UAE
Job-Id: 47951
Strategic WFM Analyst - Contact Center & Telecom
XAD Technologies LTD
- Industry Type
- Telecom, ISP
- Functional Area
- Telecom Industry Telecom, ISP
- Nationality
- Any
- Keywords
- Workforce Management WFM Power BI Proficiency Microsoft Excel Proficiency Microsoft Access Proficiency
Job Description
XAD Technologies Limited in Dubai is seeking a Workforce Analyst for the Contact Center/Telecom to forecast, schedule, and optimize staffing across multiple channels and sites. The successful candidate should possess strong proficiency in Power BI, Microsoft Excel, and Microsoft Access, with a minimum of 3-5 years of experience in Workforce Management (WFM) within the contact center or telecommunications industry.
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