BAHRAIN
Job-Id: 35453
Vendor Contact Center Lead — Customer Experience & Governance
VIVA Bahrain
- Industry Type
- Air Conditioning, Refrigeration, HVAC
- Functional Area
- Customer ServiceCall Center Management Industry AirConditioning, Refrigeration, HVAC
- Nationality
- Any
- Keywords
- Contact Center Management Service Level Agreement SLA Compliance Brand Alignment
Job Description
VIVA Bahrain is looking for a Vendor Contact Center Lead to manage outsourced contact center operations. The role focuses on maintaining brand standards and meeting service level agreements in the Air Conditioning, Refrigeration, and HVAC industry.
- Position
- Vendor Contact Center Lead — Customer Experience & Governance
- Company
- VIVA Bahrain
- Location
- Manama, Bahrain
- Industry
- Air Conditioning, Refrigeration, HVAC
- Experience
- 1 to 20 years
Responsibilities
- Oversee outsourced contact center operations.
- Ensure alignment with brand standards and service level agreements (SLAs).
Show the original advert
A leading telecommunications provider in Bahrain is seeking a Contact Center Manager to oversee outsourced operations and ensure alignment with brand standards and service level agreements (SLAs). The ideal candidate should possess at least 7 to 10 years of experience in contact center management, preferably within the AirConditioning, Refrigeration, or HVAC industry.
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