الإمارات
Aftersales Leader: Trucks & Construction Equipment
AlFuttaim
- Industry Type
- Construction, Civil Engineering
- Functional Area
- Engineering
- Nationality
- Any
- Keywords
- Leadership Management Automotive Industry Knowledge Trucks Construction Equipment Customer Service Strategic Planning
Job Description
Al Futtaim Automotive is looking for an Aftersales Leader to manage Service, Parts, and Uptime departments for Trucks and Construction Equipment at FAMCO in Dubai. This role is within the construction and civil engineering industry.
- Position
- Aftersales Leader: Trucks & Construction Equipment
- Company
- AlFuttaim
- Location
- Dubai, UAE
- Industry
- Construction, Civil Engineering
- Experience
- 1 to 20 years
Show the original advert
Please register or log in to see the full job description. Register / Log in
About the role: Aftersales Leader: Trucks & Construction Equipment
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Aftersales Leaders in Trucks and Construction Equipment oversee the support and service provided to customers after the sale of heavy machinery and vehicles. They typically work in industries related to construction and civil engineering, ensuring customer satisfaction and efficient operation of equipment.
What this role usually involves
- Manage the aftersales team to deliver excellent customer service and technical support.
- Coordinate maintenance, repairs, and parts supply for trucks and construction equipment.
- Develop strategies to improve aftersales processes and customer retention.
- Monitor service quality and resolve any customer issues promptly.
- Collaborate with sales and technical departments to enhance product support.
- Analyze aftersales data to identify trends and opportunities for improvement.
Skills employers usually look for
- Strong leadership and team management abilities.
- Good communication and customer service skills.
- Technical knowledge of trucks and construction machinery.
- Problem-solving and decision-making skills.
- Organizational and planning capabilities.
- Ability to work under pressure and meet deadlines.
Usual qualifications
- A diploma or degree in mechanical engineering, automotive technology, or a related field.
- Experience or training in heavy vehicle or construction equipment maintenance.
- Knowledge of customer service principles.
- Familiarity with inventory and parts management systems.
Similar jobs
- Mechanical Draftsman – MEP & Construction Kinetics Middle East LLC
- HR Recruiter MIRA CONSTRUCTION L.L.C
- Design Director, Construction: Global Team Lead Jobtrack Management Services
- Senior Quantity Surveyor MIRA CONSTRUCTION L.L.C
- Senior Estimation Engineer Civil & Infrastructure Tendering HILLS & FORT CONSTRUCTION (L.L.C.)
- Senior MEP Construction Manager – HVAC & District Cooling Ghobash Group