السعودية
Call Center Representative( internship)
Jobs for Humanity
- Industry Type
- Hotels, Hospitality
- Functional Area
- Customer Service or Support Industry Hotels, Hospitality
- Nationality
- Any
- Keywords
- Empathy
Job Description
Jobs for Humanity in Riyadh, Saudi Arabia, is offering an internship for a Call Center Representative in the Hotels and Hospitality industry. The role involves answering customer inquiries, managing calls, and providing professional support to clients.
- Position
- Call Center Representative (internship)
- Company
- Jobs for Humanity
- Location
- Riyadh, Saudi Arabia
- Industry
- Hotels, Hospitality
- Experience
- 1 to 20 years
Responsibilities
- Answer customer inquiries about products, orders, and support.
- Manage and log calls in CRM systems.
- Direct clients to relevant departments when needed.
- Handle complaints with professionalism and empathy.
- Provide follow-up and ensure satisfaction.
Requirements
- Clear communication skills in English (Arabic is a plus).
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About the role: Call Center Representative( internship)
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Call Center Representatives in the hospitality industry handle customer inquiries and reservations over the phone. They typically work in hotels or hospitality companies, providing support and information to guests and clients.
What this role usually involves
- Answer incoming calls and respond to customer questions
- Assist with booking and reservation processes
- Provide information about hotel services and amenities
- Handle customer complaints and resolve issues
- Update customer records and maintain accurate information
Skills employers usually look for
- Good communication and listening skills
- Basic computer and typing skills
- Ability to remain calm and polite under pressure
- Problem-solving abilities
- Teamwork and cooperation
Usual qualifications
- A high school diploma or equivalent is usually required
- Basic training in customer service or hospitality is beneficial
- Good command of the local language and English
- Internship or entry-level experience in customer service can be helpful
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