Customer Service Agent (Japanese)
David Kennedy Recruitment
- Industry Type
- Sales, Consulting
- Functional Area
- Sales and Customer Service Industry Sales, Consulting
- Nationality
- Any
- Keywords
- Fluency in Japanese and English languages Excellent communication skills Customer service experience Problemsolving abilities Ability to work in
Job Description
David Kennedy Recruitment is hiring a Japanese-speaking Customer Service Agent in Kuala Lumpur, Malaysia. The role involves providing customer support for various services and technologies in the sales and consulting industry.
- Position
- Customer Service Agent (Japanese)
- Company
- David Kennedy Recruitment
- Location
- Kuala Lumpur, Malaysia
- Industry
- Sales, Consulting
- Experience
- 1 to 20 years
Responsibilities
- Provide customer support across a range of services and technologies.
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About the role: Customer Service Agent (Japanese)
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Customer Service Agents who speak Japanese assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, sales offices, or consulting firms that serve Japanese-speaking clients.
What this role usually involves
- Respond to customer inquiries via phone, email, or chat in Japanese.
- Provide accurate information about products or services to customers.
- Handle and resolve customer complaints or issues efficiently.
- Maintain customer records and update account information.
- Collaborate with sales and consulting teams to support customer needs.
Skills employers usually look for
- Fluency in Japanese and good command of English or the local language.
- Strong communication and interpersonal skills.
- Problem-solving abilities to address customer concerns.
- Patience and a customer-focused attitude.
- Basic computer skills and familiarity with customer service software.
Usual qualifications
- A diploma or degree in business, communications, or a related field is often preferred.
- Proficiency in Japanese language, both spoken and written, is essential.
- Previous experience in customer service or sales can be beneficial.
- Training in customer service techniques or communication skills is advantageous.
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