السعودية
Guest Relations
Hilton
- Industry Type
- Software Services
- Functional Area
- HospitalityTourism Industry SoftwareServices
- Nationality
- Any
- Keywords
- Event Planning
Job Description
Hilton in Riyadh, Saudi Arabia is looking for a Guest Relations Team Member to engage with VIP guests throughout their stay. The role involves responding to VIP guest requests and ensuring exceptional service from check-in to check-out.
- Position
- Guest Relations
- Company
- Hilton
- Location
- Riyadh, Saudi Arabia
- Industry
- Software Services
- Experience
- 1 to 20 years
Responsibilities
- Engage with VIP guests throughout the hospitality experience from check-in to check-out.
- Respond to VIP guest requests at the concierge desk during promotional activities.
- Ensure VIP guests receive exceptional service and attention.
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About the role: Guest Relations
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Guest Relations professionals in the software services industry focus on managing and improving the experience of clients and visitors. They typically work in office environments, ensuring smooth communication between the company and its guests or clients. Their role is important in maintaining positive relationships and supporting customer satisfaction.
What this role usually involves
- Welcoming and assisting guests and clients upon arrival.
- Coordinating meetings and appointments for visitors.
- Handling inquiries and providing information about the company and its services.
- Managing guest records and maintaining communication logs.
- Collaborating with other departments to ensure guest needs are met.
- Resolving any issues or complaints in a professional manner.
Skills employers usually look for
- Strong communication and interpersonal skills.
- Good organizational and multitasking abilities.
- Problem-solving and conflict resolution skills.
- Basic knowledge of office software and communication tools.
- Professional and friendly demeanor.
- Attention to detail and reliability.
Usual qualifications
- A diploma or degree in hospitality, business administration, or a related field is often preferred.
- Training or experience in customer service or client relations.
- Good command of English; additional languages can be an advantage.
- Basic computer skills and familiarity with office software.
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