Hospitality Hotels, | Barking

Hospitality hotel workers provide services to guests in hotels and similar establishments, ensuring a comfortable and enjoyable stay. They typically work in various departments such as front desk, housekeeping, food and beverage, and guest services within hotels and resorts.

What this role usually involves

• Welcoming and assisting guests upon arrival and departure
• Managing reservations and room assignments
• Maintaining cleanliness and order in guest rooms and public areas
• Providing information about hotel services and local attractions
• Handling guest requests and resolving complaints
• Coordinating with other hotel departments to ensure smooth operations

Skills employers usually look for

• Good communication and interpersonal skills
• Customer service orientation
• Ability to work in a team
• Attention to detail
• Problem-solving skills
• Basic computer skills for managing bookings and records

Usual qualifications

• A high school diploma or equivalent is often required
• Certificates or diplomas in hospitality or hotel management are beneficial
• Training in customer service or related fields is helpful
• Language skills can be an advantage in international hotels