IT Operations Engineer - Stoke
Adecco Careers
- Industry Type
- IT
- Functional Area
- IT Support Industry IT
- Nationality
- Any
- Keywords
- User Support
Job Description
Adecco Careers is hiring an IT Operations Engineer in Edgbaston, United Kingdom. The role involves supporting thousands of users by resolving third-line support tickets passed from first and second line teams. This position offers a chance to make a meaningful difference in people's lives.
- Position
- IT Operations Engineer - Stoke
- Company
- Adecco Careers
- Location
- Edgbaston, United Kingdom
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Support several thousand users by resolving third-line BAU support tickets passed on by first or second line support teams.
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About the role: IT Operations Engineer - Stoke
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
IT Operations Engineers manage and maintain the technology infrastructure of organizations to ensure smooth and reliable IT services. They typically work in IT departments of various companies, data centers, or managed service providers.
What this role usually involves
- Monitor and maintain IT systems and networks to ensure optimal performance.
- Troubleshoot and resolve hardware, software, and network issues.
- Implement and support IT infrastructure upgrades and changes.
- Collaborate with other IT teams to improve system reliability and security.
- Document system configurations and procedures.
- Ensure compliance with IT policies and best practices.
Skills employers usually look for
- Strong problem-solving and analytical abilities.
- Good knowledge of operating systems and network protocols.
- Experience with monitoring and management tools.
- Ability to work under pressure and handle multiple tasks.
- Effective communication and teamwork skills.
- Basic scripting or automation skills.
Usual qualifications
- A diploma or degree in computer science, information technology, or a related field is usually expected.
- Certifications such as CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or similar are often preferred.
- Knowledge of ITIL or other IT service management frameworks can be beneficial.
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