IT Service Delivery Manager
Centre People Appointments Careers
- Industry Type
- IT
- Functional Area
- Project Management IT Operations Industry IT
- Nationality
- Any
- Keywords
- 1 IT Service Delivery 2 Service Desk Management 3 SLA Management 4 Microsoft 365 Knowledge 5 ServiceNow Knowledge 6 Vendor Management 7 Multisite Reta
Job Description
Centre People Appointments Careers is seeking an IT Service Delivery Manager in Cambridge, United Kingdom. The role involves managing IT service delivery and service desk operations with a focus on SLA management. The position requires knowledge of ServiceNow and Microsoft 365 and experience managing vendors and IT services in multi-site retail environments.
- Position
- IT Service Delivery Manager
- Company
- Centre People Appointments Careers
- Location
- Cambridge, United Kingdom
- Industry
- IT
- Functional area
- Project Management IT Operations Industry IT
- Experience
- 1 to 20 years
Show the original advert
Please register or log in to see the full job description. Register / Log in
About the role: IT Service Delivery Manager
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
An IT Service Delivery Manager oversees the delivery of IT services to ensure they meet the needs of the business and customers. They typically work in IT companies, large corporations, or service providers, coordinating between technical teams and clients to maintain service quality.
What this role usually involves
- Manage and monitor IT service delivery to meet agreed standards and timelines.
- Coordinate between IT teams and clients to resolve issues and improve service.
- Develop and implement service delivery processes and best practices.
- Monitor service performance and prepare reports for management.
- Ensure compliance with service level agreements (SLAs) and customer expectations.
Skills employers usually look for
- Strong communication and interpersonal skills to liaise with clients and teams.
- Problem-solving abilities to address service issues effectively.
- Organizational skills to manage multiple projects and tasks.
- Knowledge of IT service management frameworks such as ITIL.
- Ability to analyze performance data and generate reports.
Usual qualifications
- A degree or diploma in Information Technology, Computer Science, or a related field.
- Certifications in IT service management like ITIL are often preferred.
- Experience or training in project management can be beneficial.
Similar jobs
- IT Service Desk Engineer Apprentice QA Careers
- Senior IT Engineer Ashdown Group Careers
- IT Support Engineer VIQU IT Recruitment Careers
- 1st Line Support VIQU IT Recruitment Careers
- Trainee Business Analyst IT Career Switch Careers
- IT Service Desk Team Leader Picture More Careers