Job-Id: 51714
IT Service Desk Manager - Health, Process Improvement, Turn Around
TALENT LEADERS
- Industry Type
- IT
- Functional Area
- IT Service Management Industry IT
- Nationality
- Any
- Keywords
- IT Service Desk Management Technical Problem Solving Team Leadership Knowledge Management Escalation Planning
Job Description
TALENT LEADERS is looking for an IT Service Desk Manager in Cambridge, United Kingdom. The role involves managing the resolution of technical issues and improving service desk processes such as queues, ownership, escalations, handovers, knowledge management, and quality checks. The manager will lead the Health, Turn A team with authority and use of scripts.
- Position
- IT Service Desk Manager - Health, Process Improvement, Turn Around
- Company
- TALENT LEADERS
- Location
- Cambridge, United Kingdom
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Oversee efficient resolution of technical issues during initial interactions.
- Implement clear queues, ownership structures, escalation paths, and effective handovers.
- Manage knowledge management systems and quality checks.
- Maintain a manageable daily operational rhythm.
- Lead the Health, Turn A team with authority and scripts.
Show the original advert
Seek an experienced IT Service Desk Manager to oversee the efficient resolution of technical issues during initial interactions. Implement clear queues, ownership structures, escalation paths, effective handovers, knowledge management systems, quality checks, and a manageable daily operational rhythm. The ideal candidate will lead the Health, Turn A team with authority and scripts at their disposal.
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