IT Support Technician
GreatFind Recruitment Careers
- Industry Type
- IT
- Functional Area
- IT Industry IT
- Nationality
- Any
- Keywords
- 2nd Line Support
Job Description
GreatFind Recruitment Careers is looking for an IT Support Technician to provide 1st and 2nd line IT support to staff and users. The role involves working with modern technologies to support IT infrastructure in a school setting in Croydon.
- Position
- IT Support Technician
- Company
- GreatFind Recruitment Careers
- Location
- London, United Kingdom
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Deliver 1st and 2nd line IT support to staff and users.
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About the role: IT Support Technician
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
IT Support Technicians help maintain and troubleshoot computer systems and networks. They typically work in offices, IT departments, or for service providers supporting various organizations.
What this role usually involves
- Install and configure computer hardware and software.
- Diagnose and resolve technical issues for users.
- Maintain and update IT equipment and systems.
- Provide technical support and guidance to staff or clients.
- Monitor system performance and security.
- Document issues and solutions for future reference.
Skills employers usually look for
- Good problem-solving abilities.
- Strong knowledge of computer hardware and software.
- Effective communication skills to assist users.
- Basic understanding of networks and operating systems.
- Ability to work under pressure and manage multiple tasks.
- Attention to detail and organizational skills.
Usual qualifications
- A diploma or degree in Information Technology or related field is usually expected.
- Certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous.
- Basic training in customer service or technical support.
- Continuous learning to keep up with new technologies.
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