IT Technician
Education Support Professionals Ltd Careers
- Industry Type
- IT
- Functional Area
- IT Support Industry IT
- Nationality
- Any
- Keywords
- 1 Technical Support 1st and 2nd Line 2 Onsite and Remote Work 3 Windows Update Management 4 Security Policy Deployment 5 Customer Service
Job Description
Education Support Professionals Ltd Careers is hiring an IT Technician in Cambridge, United Kingdom. The role involves providing 1st and 2nd line technical support, mainly in the field, with some work-from-home options. Responsibilities include monitoring and deploying Windows updates and security policies.
- Position
- IT Technician
- Company
- Education Support Professionals Ltd Careers
- Location
- Cambridge, United Kingdom
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Provide 1st and 2nd line technical support, primarily on a field basis.
- Work from home when not contracted onsite.
- Monitor and deploy Windows updates and security policies.
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About the role: IT Technician
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
IT Technicians support the technology needs of organizations by maintaining and repairing computer systems and networks. They typically work in offices, schools, or IT service companies, ensuring that hardware and software operate smoothly.
What this role usually involves
- Install and configure computer hardware and software
- Troubleshoot and resolve technical issues
- Maintain and update computer systems and networks
- Provide technical support to users
- Monitor system performance and security
- Document IT processes and solutions
Skills employers usually look for
- Problem-solving skills
- Knowledge of computer hardware and software
- Ability to troubleshoot network issues
- Good communication skills
- Attention to detail
- Basic understanding of cybersecurity
Usual qualifications
- A diploma or degree in information technology or computer science is usually expected
- Certifications such as CompTIA A+ or Microsoft Certified IT Professional can be beneficial
- Basic knowledge of networking and operating systems
- Experience with common software applications
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