On-Site After-Sales Lead: Mechanical & Installations

An On-Site After-Sales Lead in Mechanical & Installations manages the post-installation phase of construction projects, ensuring that mechanical systems and installations function correctly after handover. They typically work on construction sites or project locations, coordinating with clients and technical teams to resolve any issues that arise.

What this role usually involves

• Oversee after-sales service activities related to mechanical installations on-site.
• Coordinate with clients and contractors to address and resolve technical problems.
• Monitor the performance of installed mechanical systems and ensure compliance with project specifications.
• Manage documentation and reporting related to after-sales service and maintenance.
• Lead a team of technicians and service personnel to deliver effective support.
• Ensure timely response to service requests and follow-up actions.

Skills employers usually look for

• Strong knowledge of mechanical systems and installations.
• Good communication and client management skills.
• Problem-solving and troubleshooting abilities.
• Leadership and team management skills.
• Organizational and time management skills.
• Ability to read and interpret technical drawings and manuals.

Usual qualifications

• A diploma or degree in mechanical engineering or a related field is usually expected.
• Experience in construction or civil engineering environments is beneficial.
• Training or certification in project management or after-sales service is an advantage.