الإمارات
Remote Service Desk Engineer – Incidents & Ops
تابي
- Industry Type
- Oil, Gas, Petroleum
- Functional Area
- IT Industry Oil, Gas, Petroleum
- Nationality
- Any
- Keywords
- Incident Management ProblemSolving Communication Skills Technical Support Prioritization
Job Description
Tabby is looking for a Remote Service Desk Engineer to join their international team. The role involves supporting and coordinating between support, engineering, and business teams to manage and resolve incidents efficiently. The position includes on-call duties and operational support in a fast-paced fintech setting.
- Position
- Remote Service Desk Engineer – Incidents & Ops
- Company
- تابي
- Location
- Abu Dhabi, UAE
- Industry
- Oil, Gas, Petroleum
- Experience
- 1 to 20 years
Responsibilities
- Bridge support, engineering, and business teams.
- Ensure incidents are identified, prioritized, and resolved efficiently.
- Participate in on-call rotations.
- Provide hands-on operational support.
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About the role: Remote Service Desk Engineer – Incidents & Ops
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
A Remote Service Desk Engineer in the oil and gas industry provides technical support and resolves IT incidents remotely to ensure smooth operations. They typically work in control centers or support offices, assisting users and maintaining system functionality.
What this role usually involves
- Respond to and resolve IT incidents reported by users.
- Monitor system operations and escalate issues as needed.
- Provide remote troubleshooting and technical support for hardware and software.
- Document incidents and solutions for future reference.
- Collaborate with other IT teams to maintain system performance.
- Assist in maintaining IT service management processes.
Skills employers usually look for
- Strong problem-solving and analytical abilities.
- Good communication skills for remote support.
- Knowledge of IT service management tools and processes.
- Familiarity with operating systems and network fundamentals.
- Ability to work independently and manage time effectively.
- Basic understanding of oil and gas industry IT systems.
Usual qualifications
- A diploma or degree in information technology, computer science, or related field is usually expected.
- Certifications in IT service management or relevant technical areas are beneficial.
- Experience with remote support tools and incident management is often preferred.
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