السعودية
Reservation Agent
AccorHotel
- Industry Type
- Air Conditioning, Refrigeration, HVAC
- Functional Area
- Hospitality specifically Hotel Operations Industry AirConditioning, Refrigeration, HVAC Hotels and Resorts
- Nationality
- Any
- Keywords
- OTA Platforms 5 Revenue Optimization
Job Description
AccorHotel in Riyadh, Saudi Arabia is looking for a Reservation Agent to manage individual and group reservations using Opera/Accor systems. The role involves responding to inquiries and promoting room upgrades and hotel packages to increase revenue.
- Position
- Reservation Agent
- Company
- AccorHotel
- Location
- Riyadh, Saudi Arabia
- Industry
- Air Conditioning, Refrigeration, HVAC
- Experience
- 1 to 20 years
Responsibilities
- Manage individual and group reservation requests through Opera/Accor systems.
- Respond promptly to inquiries via phone, email, website, or OTA platforms.
- Promote higher room categories and hotel packages to maximize revenue.
- Confirm all bookings accurately.
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About the role: Reservation Agent
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Reservation Agents typically work in logistics, transportation, warehousing, and courier industries. They handle booking and scheduling shipments or transportation services, ensuring smooth coordination between clients and service providers.
What this role usually involves
- Manage and process reservation requests from customers.
- Coordinate schedules for transportation or delivery services.
- Provide information about services, availability, and pricing.
- Update and maintain reservation records and databases.
- Communicate with clients and internal teams to resolve issues.
- Ensure compliance with company policies and procedures.
Skills employers usually look for
- Good communication and customer service skills.
- Attention to detail and accuracy.
- Basic computer and data entry skills.
- Ability to multitask and manage time effectively.
- Problem-solving skills.
- Familiarity with reservation or logistics software.
Usual qualifications
- A high school diploma or equivalent is commonly required.
- Training or certification in customer service or logistics is beneficial.
- Basic knowledge of transportation or courier services.
- Good command of English and possibly other languages depending on the region.
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