السعودية
Reservations Supervisor
Marriott International
- Industry Type
- Computer Programmer AutoCad, Graphic Designer.
- Functional Area
- Hospitality Industry ComputerProgrammerAutoCad,GraphicDesigner This industry does not seem to apply to the provided job description
- Nationality
- Any
- Keywords
- 1 Reservations Management 2 Customer Service 3 Communication Skills
Job Description
The Reservations Supervisor at Marriott International in Riyadh is responsible for managing room block reservations and group market codes accurately. The role includes communicating company values to new employees, reviewing reservation procedures, and handling reservation requests and changes.
- Position
- Reservations Supervisor
- Company
- Marriott International
- Location
- Riyadh, Saudi Arabia
- Experience
- 1 to 20 years
Responsibilities
- Oversee the accuracy of room block reservations and group market codes, ensuring their correct implementation.
- Communicate the company's values and culture to new employees effectively.
- Review and implement new Reservation procedures as necessary.
- Process all incoming reservation requests, changes, and cancellations received via phone, fax, or mail.
- Identify and address guest reservation needs promptly.
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About the role: Reservations Supervisor
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
A Reservations Supervisor manages the booking and reservation processes within various industries such as hospitality, travel, or event management. They oversee a team to ensure efficient handling of customer reservations and maintain high service standards.
What this role usually involves
- Supervise and coordinate the reservations team to ensure smooth operations.
- Handle complex booking requests and resolve customer issues.
- Maintain accurate records of reservations and cancellations.
- Train and support staff on reservation systems and customer service.
- Monitor reservation trends and report to management.
- Ensure compliance with company policies and procedures.
Skills employers usually look for
- Strong communication and interpersonal skills.
- Good organizational and multitasking abilities.
- Proficiency with reservation and booking software.
- Problem-solving and conflict resolution skills.
- Attention to detail and accuracy.
- Leadership and team management capabilities.
Usual qualifications
- A diploma or degree in hospitality, tourism, or related field is often preferred.
- Experience with reservation systems and customer service.
- Basic computer skills including MS Office.
- Training in customer relations or team supervision may be beneficial.
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