Senior Quality Assurance (QA) - Telemarketing
Cartrack
- Industry Type
- Sales, Consulting
- Functional Area
- Operations Industry Sales, Consulting
- Nationality
- Any
- Keywords
- Call Auditing SalesTelemarketing Experience Quality Assurance QA Report Drafting
Job Description
Cartrack in Jakarta, Indonesia is hiring a Senior Quality Assurance (QA) specialist for Telemarketing. The role involves evaluating sales calls and preparing quality reports based on company standards.
- Position
- Senior Quality Assurance (QA) - Telemarketing
- Company
- Cartrack
- Location
- Jakarta, Indonesia
- Industry
- Sales, Consulting
- Experience
- 1 to 20 years
Responsibilities
- Evaluate incoming and outgoing sales calls based on company quality standards.
- Consolidate Quality Assurance scores of sales agents.
- Draft daily, weekly, and monthly reports.
Requirements
- Strong background in Sales/Telemarketing call audits.
- Expertise in assessing and rating inbound and outbound calls.
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About the role: Senior Quality Assurance (QA) - Telemarketing
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Senior Quality Assurance (QA) professionals in telemarketing oversee the quality and effectiveness of telemarketing campaigns. They typically work in sales or consulting companies, ensuring that customer interactions meet company standards and regulatory requirements.
What this role usually involves
- Monitor and evaluate telemarketing calls for quality and compliance.
- Develop and implement quality assurance processes and standards.
- Train and support telemarketing staff to improve performance.
- Analyze call data and prepare reports on quality metrics.
- Collaborate with management to address quality issues and improve customer satisfaction.
Skills employers usually look for
- Strong attention to detail and analytical skills.
- Good communication and interpersonal abilities.
- Knowledge of telemarketing techniques and customer service.
- Ability to use quality monitoring tools and software.
- Problem-solving skills to identify and resolve quality issues.
Usual qualifications
- A diploma or degree in business, marketing, or a related field is usually expected.
- Experience in quality assurance or telemarketing is often preferred.
- Training or certification in quality management can be beneficial.
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