Taiwanese Mandarin-Speaking Customer Service Specialist |Kuala Lumpur
Cross Border Talents
- Industry Type
- Software Services
- Functional Area
- Sales and Customer Service Industry SoftwareServices Given that the job involves digital documentation management
- Nationality
- Any
- Keywords
- Customer Service
Job Description
Cross Border Talents is looking for a Taiwanese Mandarin-Speaking Customer Service Specialist in Kuala Lumpur, Malaysia. The role involves providing excellent customer service support in both Taiwanese Mandarin and English.
- Position
- Taiwanese Mandarin-Speaking Customer Service Specialist
- Location
- Kuala Lumpur, Malaysia
- Company
- Cross Border Talents
- Industry
- Software Services
- Experience
- 1 to 20 years
Requirements
- Native Taiwanese Mandarin speaker
- Strong English skills
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About the role: Taiwanese Mandarin-Speaking Customer Service Specialist |Kuala Lumpur
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Customer Service Specialists who speak Taiwanese Mandarin typically assist clients by addressing their inquiries and resolving issues related to software services. They often work in call centers, technology companies, or customer support departments in various industries, including software and IT services. Their role involves clear communication and problem-solving to ensure customer satisfaction.
What this role usually involves
- Respond to customer inquiries via phone, email, or chat in Taiwanese Mandarin.
- Provide information about software products and services.
- Troubleshoot and resolve customer issues or escalate them when necessary.
- Document customer interactions and maintain accurate records.
- Collaborate with other teams to improve customer experience.
- Follow up with customers to ensure their issues are resolved.
Skills employers usually look for
- Fluency in Taiwanese Mandarin and good command of English.
- Strong communication and interpersonal skills.
- Problem-solving abilities.
- Patience and empathy when dealing with customers.
- Basic knowledge of software products and technical troubleshooting.
- Ability to work in a team and handle multiple tasks.
Usual qualifications
- A diploma or degree in any field is often preferred.
- Previous experience in customer service or technical support is beneficial.
- Good computer skills and familiarity with customer service software.
- Language proficiency in Taiwanese Mandarin is essential.
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