KSA
Job-Id: 52812
Customer Experience Expert Metro Rail
AtkinsRéalis
- Industry Type
- Computer Programmer AutoCad, Graphic Designer.
- Functional Area
- Customer ServiceOperations Industry ComputerProgrammerAutoCad, GraphicDesigner
- Nationality
- Any
- Keywords
- Customer Service Management Feedback Analysis Problem Solving Service Improvement Strategies Communication Skills
Job Description
AtkinsRéalis is seeking a Customer Experience Expert for the metro rail in Riyadh, Saudi Arabia. The role involves improving passenger satisfaction by analyzing feedback and enhancing the customer journey during the Operations & Maintenance phase.
- Position
- Customer Experience Expert Metro Rail
- Company
- AtkinsRéalis
- Location
- Riyadh, Saudi Arabia
- Industry
- Computer Programmer AutoCad, Graphic Designer
- Experience
- 1 to 20 years
Responsibilities
- Enhance passenger satisfaction across the metro network during Operations & Maintenance phase.
- Analyze passenger feedback to identify service gaps.
- Implement changes to improve the overall customer journey.
Show the original advert
The Customer Experience Expert plays a pivotal role in enhancing passenger satisfaction across the metro network during its Operations & Maintenance (O&M) phase. This role focuses on improving the overall customer journey by analyzing passenger feedback, identifying service gaps, and implementing changes accordingly to deliver an optimal experience.
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