CUSTOMER SERVICE (Immediate Joiners!)
Sperton Global AS
- Industry Type
- Sales, Consulting
- Functional Area
- Customer Support Client Relations Industry Sales, Consulting
- Nationality
- Any
- Keywords
- Compliance
Job Description
The CUSTOMER SERVICE role at Sperton Global AS in Kuala Lumpur involves being the main contact for internal partners and external clients. The person will work with key teams to resolve issues and ensure customer inquiries are answered quickly and according to standards. They will also perform analyses to address concerns.
- Position
- CUSTOMER SERVICE (Immediate Joiners!)
- Company
- Sperton Global AS
- Location
- Kuala Lumpur, Malaysia
- Industry
- Sales, Consulting
- Experience
- 1 to 20 years
Responsibilities
- Serve as the single point of contact for internal partners and external clients.
- Interact with key teams to identify and resolve issues effectively.
- Ensure customer inquiries are answered efficiently and timely.
- Maintain compliance with departmental standards.
- Conduct necessary analyses to address any arising concerns.
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About the role: CUSTOMER SERVICE (Immediate Joiners!)
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Customer service professionals assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or offices within sales and consulting industries.
What this role usually involves
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints and provide appropriate solutions
- Maintain accurate records of customer interactions
- Provide product or service information to customers
- Collaborate with sales and consulting teams to improve customer satisfaction
Skills employers usually look for
- Good communication and interpersonal skills
- Problem-solving abilities
- Patience and empathy
- Basic computer and data entry skills
- Ability to work in a team
Usual qualifications
- A high school diploma or equivalent is usually required
- Training in customer service or related fields is beneficial
- Basic knowledge of sales or consulting concepts can be helpful
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