KSA
Customer Service Representative
Cigna Worldwide Insurance Company, Saudi Arabia Branch
- Industry Type
- Oil, Gas, Petroleum
- Functional Area
- Operations and Customer Service Industry Oil, Gas, Petroleum
- Nationality
- Any
- Keywords
- Information Provision
Job Description
The Customer Service Representative at Cigna Worldwide Insurance Company in Riyadh handles administrative tasks and responds to insurance-related inquiries from customers and providers. The role involves receiving requests through various channels and conducting research to resolve customer questions.
- Position
- Customer Service Representative
- Company
- Cigna Worldwide Insurance Company, Saudi Arabia Branch
- Location
- Riyadh, Saudi Arabia
- Industry
- Oil, Gas, Petroleum
- Experience
- 1 to 20 years
Responsibilities
- Provide administrative and basic business services within the Customer Service domain.
- Receive requests via mail, telephone, or in-person regarding insurance claims or policies.
- Respond to inquiries from policyholders, providers, and others for information and assistance.
- Conduct research to address customer queries effectively.
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About the role: Customer Service Representative
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Customer Service Representatives assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in various industries, including technology and design, supporting clients through phone, email, or chat.
What this role usually involves
- Respond to customer inquiries and provide accurate information about products or services.
- Resolve customer complaints and issues in a professional manner.
- Maintain records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction.
- Provide support and guidance on product usage or technical problems.
Skills employers usually look for
- Good communication and interpersonal skills.
- Problem-solving abilities.
- Basic knowledge of computer software and technology.
- Patience and empathy when dealing with customers.
- Ability to work well in a team environment.
Usual qualifications
- A high school diploma or equivalent is commonly required.
- Training or certification in customer service can be beneficial.
- Basic understanding of the industry related to the employer, such as technology or design.
- Computer literacy and familiarity with common software applications.
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