Customer Service Specialist - Mandarin Speaker
CB Talents
- Industry Type
- Sales, Consulting
- Functional Area
- Sales and Customer Service Industry Sales, Consulting
- Nationality
- Any
- Keywords
- 1 Fluency in Mandarin and English 2 Excellent communication and interpersonal skills 3 Strong problemsolving abilities 4 Ability to multitask and prio
Job Description
Dear Talent Ready, we are currently seeking proficient Mandarin-speaking Customer Service Specialists for our client based in Kuala Lumpur, Malaysia. In this role, you will be responsible for providing customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general customer questions. Effective communication is crucial as you will be interacting with customers via various channels. Key Responsibilities: 1. Handling customer inquiries via phone, email, and chat 2. Providing accurate and timely responses to customer queries 3. Upselling products and services when appropriate 4. Documenting customer interactions and feedback 5. Collaborating with other departments to resolve complex issues
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