Customer Support Agent – Travel and Tourism

RTC-1 Employment Services

Industry Type: Travel, Tourism
Functional Area: Travel and Customer Support Industry Travel, Tourism
Nationality: Any
Keywords: Accurate Information Provision

Job Description

RTC-1 Employment Services is hiring a Customer Support Agent in Dubai to assist clients with travel and holiday needs. The role involves managing bookings and providing accurate information on travel options and regulations.

Position: Customer Support Agent – Travel and Tourism
Company: RTC-1 Employment Services
Location: Dubai, UAE
Industry: Travel, Tourism
Experience: 1 to 20 years

Responsibilities

Manage end-to-end customer support for travel and holiday requirements.
Assist clients with holiday packages, flight bookings, hotel reservations, tours, transfers, travel itineraries, and visa service coordination.
Provide accurate information on availability, pricing, and regulations.

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About the role: Customer Support Agent – Travel and Tourism

General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.

Customer Support Agents in the travel and tourism industry assist customers with inquiries, bookings, and travel-related issues. They typically work in travel agencies, tour operators, airlines, or hospitality companies, helping clients plan and enjoy their trips.

What this role usually involves

Respond to customer questions about travel options, bookings, and policies
Assist with making and modifying travel reservations
Provide information on destinations, travel requirements, and services
Handle customer complaints and resolve issues promptly
Coordinate with other departments to ensure smooth travel experiences

Skills employers usually look for

Good communication and interpersonal skills
Problem-solving abilities
Basic computer and booking system knowledge
Patience and customer service orientation
Attention to detail

Usual qualifications

A high school diploma or equivalent is commonly required
Certificates or training in customer service or travel and tourism are beneficial
Basic knowledge of travel booking software is often expected

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