UAE
Field IT Support Specialist — Helpdesk Pro
Education Stake
- Industry Type
- IT
- Functional Area
- IT Support Industry IT
- Nationality
- Any
- Keywords
- Inventory Management
Job Description
Education Stake in Abu Dhabi, UAE is looking for a Field IT Support Specialist — Helpdesk Pro. The role involves providing technical support for office and field operations, troubleshooting devices, assisting field guides with equipment, and maintaining technology inventory.
- Position
- Field IT Support Specialist — Helpdesk Pro
- Company
- Education Stake
- Location
- Abu Dhabi, UAE
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Provide technical support for office operations and field activities.
- Troubleshoot devices used by the organization.
- Assist field guides with equipment.
- Maintain an inventory of technological equipment.
Show the original advert
Please register or log in to see the full job description. Register / Log in
About the role: Field IT Support Specialist — Helpdesk Pro
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Field IT Support Specialists provide technical assistance and support to users by troubleshooting hardware and software issues. They typically work in various settings such as offices, schools, or industrial sites, often visiting different locations to resolve IT problems on-site.
What this role usually involves
- Diagnose and resolve hardware and software issues for end-users.
- Install and configure computer systems and applications.
- Provide technical support via phone, email, or in person.
- Maintain and update IT equipment and documentation.
- Assist with network connectivity problems.
- Train users on basic IT procedures and best practices.
Skills employers usually look for
- Strong problem-solving abilities.
- Good communication and customer service skills.
- Knowledge of computer hardware and software.
- Ability to work independently and in a team.
- Basic understanding of networking concepts.
- Time management and organizational skills.
Usual qualifications
- A diploma or degree in Information Technology or a related field is usually expected.
- Certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous.
- Basic knowledge of operating systems like Windows and Linux.
- Experience with helpdesk software and remote support tools is beneficial.
Similar jobs
- Nutanix Engineer / Networking IT Support Engineer ITProposal
- IT Manager Confidential Company
- Senior Healthcare IT Business Analyst Arengy
- Senior IT Applications & Systems Leader Edge Group
- IT Support Specialist: Desktop & Hardware Helpdesk KBR, Inc.
- CX - Customer / Colleague experience (Sr. Manager) Dubai Strike IT