UAE
IT Support Specialist: Desktop & Hardware Helpdesk
KBR, Inc.
- Industry Type
- IT
- Functional Area
- IT Customer Support Industry IT
- Nationality
- Any
- Keywords
- Technical Support Problem Solving Communication Network Services Application Development
Job Description
KBR, Inc. in Abu Dhabi is looking for an IT Support Specialist to help internal users with desktop applications and hardware. The role involves monitoring systems, answering questions, and working with other teams to fix issues.
- Position
- IT Support Specialist: Desktop & Hardware Helpdesk
- Company
- KBR, Inc.
- Location
- Abu Dhabi, UAE
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Provide technical assistance to internal users of desktop applications and hardware.
- Monitor system status and address inquiries.
- Coordinate with network services and application developers to restore service and usability.
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About the role: IT Support Specialist: Desktop & Hardware Helpdesk
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
IT Support Specialists in Desktop & Hardware Helpdesk roles assist users with computer hardware and software issues. They typically work in office environments, IT companies, or any organization with an internal IT department. Their main goal is to ensure that computer systems and devices operate smoothly for end-users.
What this role usually involves
- Respond to and resolve hardware and software problems reported by users.
- Install, configure, and maintain desktop computers, peripherals, and related hardware.
- Provide technical support and guidance to users on IT equipment and software usage.
- Perform routine maintenance and updates on computer systems to prevent issues.
- Document support requests and solutions to maintain records and improve service.
- Collaborate with other IT team members to escalate and resolve complex technical issues.
Skills employers usually look for
- Good understanding of computer hardware components and troubleshooting techniques.
- Familiarity with operating systems such as Windows and macOS.
- Strong communication skills to assist users with varying technical knowledge.
- Ability to diagnose and resolve technical problems efficiently.
- Basic knowledge of networking concepts and software installation.
- Customer service skills to provide friendly and effective support.
Usual qualifications
- A diploma or degree in Information Technology, Computer Science, or a related field is usually expected.
- Certifications such as CompTIA A+ or Microsoft Certified Professional can be advantageous.
- Basic training or courses in hardware maintenance and troubleshooting are helpful.
- Experience with common desktop software and operating systems is often required.
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