UAE
Financial Services Call Center Specialist - Inbound/Outbound
SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
- Industry Type
- Facilities Management
- Functional Area
- Customer Service Call Center Industry FacilitiesManagement
- Nationality
- Any
- Keywords
- Excellent Communication Skills Customer Service Proficiency Telephone Etiquette Problem Solving Skills Time Management Attention to Detail
Job Description
Sundus Management Consultancy & Studies Bureau is looking for a Financial Services Call Center Specialist in Dubai. The role involves handling inbound and outbound calls, providing accurate product information, and resolving customer issues with courtesy and quality.
- Position
- Financial Services Call Center Specialist - Inbound/Outbound
- Company
- SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
- Location
- Dubai, UAE
- Industry
- Facilities Management
- Experience
- 1 to 20 years
Responsibilities
- Manage inbound and outbound calls.
- Provide accurate product information.
- Efficiently resolve customer issues.
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About the role: Financial Services Call Center Specialist - Inbound/Outbound
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Financial Services Call Center Specialists handle incoming and outgoing calls related to financial products and services. They typically work in call centers within the financial or facilities management sectors, assisting customers with inquiries, transactions, and problem resolution.
What this role usually involves
- Answer inbound calls from customers regarding financial services and products.
- Make outbound calls to follow up on customer requests or provide information.
- Resolve customer issues by providing accurate and timely information.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction.
- Promote financial products and services when appropriate.
Skills employers usually look for
- Good communication and listening skills.
- Ability to handle customer inquiries professionally.
- Basic knowledge of financial products and services.
- Problem-solving and conflict resolution abilities.
- Computer literacy and familiarity with call center software.
- Time management and multitasking skills.
Usual qualifications
- A high school diploma or equivalent is usually required.
- Training or certification in customer service or call center operations is beneficial.
- Basic understanding of financial services is preferred.
- Good command of the English language is often expected.
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