Helpdesk Administrator
ALDWYCH CONSULTING
- Industry Type
- Engineering Design, Consulting
- Functional Area
- Engineering
- Nationality
- Any
- Keywords
- Regulated Environment Knowledge
Job Description
ALDWYCH CONSULTING in Cambridge, United Kingdom, is looking for a Helpdesk Administrator to join their busy operational team. The role involves supporting secure projects within a regulated environment and requires strong Excel skills. This is a full-time, temporary contract position with potential for permanency.
- Position
- Helpdesk Administrator
- Company
- ALDWYCH CONSULTING
- Location
- Cambridge, United Kingdom
- Industry
- Engineering Design, Consulting
- Functional area
- Engineering
- Experience
- 1 to 20 years
Responsibilities
- Support secure projects within a regulated environment as part of a busy operational team.
Requirements
- Strong Excel skills.
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About the role: Helpdesk Administrator
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Helpdesk Administrators provide technical support and assistance to users experiencing IT issues. They typically work in engineering design and consulting firms, ensuring smooth operation of computer systems and software.
What this role usually involves
- Respond to user inquiries and troubleshoot hardware and software problems
- Maintain and update helpdesk records and documentation
- Install and configure computer systems and applications
- Coordinate with IT teams to resolve complex technical issues
- Provide guidance and training to users on IT systems and best practices
Skills employers usually look for
- Strong problem-solving and communication skills
- Knowledge of computer hardware and software
- Ability to manage multiple support requests efficiently
- Familiarity with helpdesk software and ticketing systems
- Basic understanding of networking concepts
Usual qualifications
- A diploma or degree in information technology, computer science, or related field
- Certifications in IT support or helpdesk management are advantageous
- Good computer literacy and technical aptitude
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