UAE
Hospitality L&D Lead | Training & Quality Coach
Mövenpick Hotels & Resorts
- Industry Type
- Hotels, Hospitality
- Functional Area
- Human Resources HR Industry Hotels, Hospitality
- Nationality
- Any
- Keywords
- Learning and Development LD Management Training Coordination Quality Assurance Initiatives Administration
Job Description
Mövenpick Hotels & Resorts in Dubai is looking for a Hospitality Learning & Development Lead and Training & Quality Coach. The role involves leading the creation of training tools, managing training administration, and overseeing quality initiatives at the hotel.
- Position
- Hospitality L&D Lead | Training & Quality Coach
- Company
- Mövenpick Hotels & Resorts
- Location
- Dubai, UAE
- Industry
- Hotels, Hospitality
- Experience
- 1 to 20 years
Responsibilities
- Lead the establishment of training tools across the property
- Manage training administration
- Oversee quality initiatives
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About the role: Hospitality L&D Lead | Training & Quality Coach
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Hospitality Learning and Development (L&D) Leads focus on improving the skills and knowledge of hotel and hospitality staff through training programs. They typically work in hotels, resorts, or hospitality companies to ensure high service standards and quality. Their role involves coaching employees and supporting continuous professional development.
What this role usually involves
- Design and deliver training programs for hospitality staff.
- Assess training needs and develop learning plans.
- Coach and mentor employees to improve performance and service quality.
- Monitor and evaluate the effectiveness of training initiatives.
- Collaborate with management to align training with business goals.
- Maintain training records and prepare reports on staff development.
Skills employers usually look for
- Strong communication and presentation skills.
- Ability to coach and motivate staff.
- Good organizational and planning abilities.
- Knowledge of hospitality industry standards and practices.
- Analytical skills to assess training effectiveness.
- Interpersonal skills to work with diverse teams.
Usual qualifications
- A diploma or degree in hospitality management, education, or related field is usually expected.
- Experience or certification in training and development is beneficial.
- Knowledge of quality management in hospitality is an advantage.
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